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Journal of Hospitality Application and Research, Vol 2, No 1 (2007), Pagination: 1-6
Abstract
Restrictions are those, which evolve in a system itself & dissolve in it gradually. Some are short lived while stay forever & become part & parcel of the operations, which with time starts reflecting the outlook & perception of the hotel in the market. In some hotels, these restrictions sometimes take for of don'ts or must. As what we observed during our field research, that restrictions nowadays are posed as request to the guest. That means the R (restrictions) is substituted with R (request). i.e. R and R gets exchanged very often