Influence of Emotional Intelligence on Employee Satisfaction: An Empirical Study of Banking Sector

This study explores the relationship between emotional intelligence and employee satisfaction among executives working in service sectors in northern India including Delhi/ NCR. Information was gathered, using three instruments, from a sample of 120 managers, by using the emotional intelligence scale developed by Chadha and Singh (2001) and job satisfaction scale developed by Harris (2000). It was found that there is a very strong significant linear relationship between emotional intelligence and employee satisfaction. This research therefore adds a new dimension to employee performance, leadership and emotional intelligence, since no similar study has been conducted.