Journal of Information and Knowledge (Formerly SRELS Journal of Information Management)

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Use of Social Media for Effective Library and Information Services among University Students: A Study


Affiliations
1 Department of Library and Information Science, Jadavpur University, Kolkata – 700054, West Bengal, India
     

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Information communication technology (ICT) plays a key role in the transmission of information between each other. Social networking sites are good examples of a network of communication and it is a good social structural way that allows the user to interact and work with other users. WhatsApp and Facebook are two very popular social media that very much help users to interact each other via text, image, audio, video messaging. This paper was based on a survey that measured the usability of Facebook and WhatsApp for service delivery to the library. An online questionnaire was used to collect information from the respondents. The findings indicated that respondents showed a positive attitude towards the services of library through Facebook and WhatsApp.

Keywords

Facebook, Information Communication Technology, Library Services, Social Networking Sites, WhatsApp
User
About The Authors

Arijit Das
Department of Library and Information Science, Jadavpur University, Kolkata – 700054, West Bengal
India

Arindam Sarkar
Department of Library and Information Science, Jadavpur University, Kolkata – 700054, West Bengal
India


Notifications

  • Ansari, M. S. and Tripathi, A. (2017). Use of WhatsApp for effective delivery of library and information services. DESIDOC Journal of Library and Information, 37(5), 360-365. https://doi.org/10.14429/djlit.37.5.11090.

  • Dadzie, P. S. (2007). Information literacy: Assessing the readiness of Ghanaian Universities. Information Development, 23(4), 265-277. https://doi.org/10.1177/0266666907084762.

  • Facebook (2019). Retrieved from: https://en.wikipedia.org/wiki/Facebook.

  • Lifewire (2019). Retrieved from: https://www.lifewire.com/what-is-facebook-3486391.

  • Smart phones (n.d.). Retrieved from: https://en.wikipedia.org/wiki/Smartphone.

  • WhatsApp (2019). Retrieved from: https://www.whatsapp.com/about/.


Abstract Views: 345

PDF Views: 7




  • Use of Social Media for Effective Library and Information Services among University Students: A Study

Abstract Views: 345  |  PDF Views: 7

Authors

Arijit Das
Department of Library and Information Science, Jadavpur University, Kolkata – 700054, West Bengal, India
Arindam Sarkar
Department of Library and Information Science, Jadavpur University, Kolkata – 700054, West Bengal, India

Abstract


Information communication technology (ICT) plays a key role in the transmission of information between each other. Social networking sites are good examples of a network of communication and it is a good social structural way that allows the user to interact and work with other users. WhatsApp and Facebook are two very popular social media that very much help users to interact each other via text, image, audio, video messaging. This paper was based on a survey that measured the usability of Facebook and WhatsApp for service delivery to the library. An online questionnaire was used to collect information from the respondents. The findings indicated that respondents showed a positive attitude towards the services of library through Facebook and WhatsApp.

Keywords


Facebook, Information Communication Technology, Library Services, Social Networking Sites, WhatsApp

References