International Journal on Customer Relations

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Analyzing Retail Customer Buying Preferences and Patterns:An Empirical Study with Reference to Spencer’s Retail Outlet, Guntur


Affiliations
1 Department of Management Studies, NIT, Narasaraopet, Andhra Pradesh, India
2 Department of Management Studies, NEC, Narasaraopet, Andhra Pradesh, India
3 School of Management Studies, JNTU, Kakinada, Andhra Pradesh, India
     

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The world of business today is full of competition. The business organizations are required to differentiate themselves in terms of the quality of the product, the quantities they are producing, the cost at which they are producing, making it available to the end user, and, most importantly, analyzing and understanding customer concerns and customized needs and preferences. This requires an organization to continuously analyze the changing preferences and buying motives and behavior to make the customer delighted. In this context, the researcher felt that it is imperative to attempt to know the preferences and buying patterns of retail customer with reference to Spencer’s retail outlet located in Guntur district.

Keywords

Retail Customer, Retail Marketing, Customer Preferences, Buying Behavior.
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  • Analyzing Retail Customer Buying Preferences and Patterns:An Empirical Study with Reference to Spencer’s Retail Outlet, Guntur

Abstract Views: 438  |  PDF Views: 0

Authors

P. Daniel
Department of Management Studies, NIT, Narasaraopet, Andhra Pradesh, India
M. S. Narayana
Department of Management Studies, NEC, Narasaraopet, Andhra Pradesh, India
P. Vijay Kumar
School of Management Studies, JNTU, Kakinada, Andhra Pradesh, India

Abstract


The world of business today is full of competition. The business organizations are required to differentiate themselves in terms of the quality of the product, the quantities they are producing, the cost at which they are producing, making it available to the end user, and, most importantly, analyzing and understanding customer concerns and customized needs and preferences. This requires an organization to continuously analyze the changing preferences and buying motives and behavior to make the customer delighted. In this context, the researcher felt that it is imperative to attempt to know the preferences and buying patterns of retail customer with reference to Spencer’s retail outlet located in Guntur district.

Keywords


Retail Customer, Retail Marketing, Customer Preferences, Buying Behavior.

References