Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

The Effect Of Covid-19 On Marketing Innovations And Corporate Social Responsibility (Case Study: Active Companies In Food Industry)


Affiliations
1 Member of the Business Administration, Department of Management, Faculty of Management and Economics, Tarbiat Modares University, Tehran, Iran, Iran, Islamic Republic of
2 Department of Management, Faculty of Management and Economics, Tarbiat Modares University, Tehran, Iran, Iran, Islamic Republic of
3 Department of Management, Faculty of Management and Economics, Tarbiat Modares University, Tehran, Iran., Iran, Islamic Republic of
     

   Subscribe/Renew Journal


In today’s competitive world, marketing innovation is an important strategy for companies. Given the many changes in consumer behavior and the behavior of companies in the global COVID-19 virus crisis, especially in the field of food, understanding the effects of COVID-19 virus on customer behavior and expectations is essential for companies to succeed. Companies can also take of social responsibility, especially in times of crisis, and create a good positioning for themselves in the minds of customers. This study investigates the role of COVID-19 virus pandemic on marketing innovations and social responsibility of food companies. This research is descriptive-survey and we use questioner to gathering data. The statistical sample was selected by random sampling method from managers and experts active in the food industry in Tehran. Structural Equation modeling was analyzed using Smart PLS software. Findings showed that the COVID-19 virus epidemic has a significant effect on marketing innovations and corporate social responsibility. The results suggest that food companies need to increase marketing innovations and social responsibility behaviors to improve their success as the COVID-19 virus expands. Finally, practical suggestions were presented to improve activities and strategies for the success of companies and attract customers in critical illness conditions.

Keywords

Consequences of COVID-19, Marketing Innovation, Corporate Social Responsibility
Subscription Login to verify subscription
User
Notifications
Font Size


  • Aghaei, M. (2020). Valuation of the Hamrah-e-Aval brand based on brand valuation models using Topsis multicriteria decision-making model. Journal of Revenue and Pricing Management, 1-12. doi:https://doi.org/10.1057/ s41272-020-00261-3
  • Aghaei, M., Vahedi, E., Asadollahi, A., & Safari-Kahreh, M.(2014). An empirical investigating to effects of services marketing mix on brand dimensions in order to enhance brand equity in the Tehran’s chain stores. Res. J. Recent Sci., 3(2), 43-60.
  • Aghaei, M., Vahedi, E., Kahreh, M. S., & Pirooz, M. (2014).An examination of the relationship between services marketing mix and brand equity dimensions. ProcediaSocial and Behavioral Sciences, 109, 865-869. doi:https:// doi.org/10.1016/j.sbspro.2013.12.555
  • Aguinis, H., Villamor, I., & Gabriel, K. P. (2020).Understanding employee responses to COVID-19: A behavioral corporate social responsibility perspective. Management Research: Journal of the Iberoamerican Academy of Management. doi:https://doi.org/10.1108/MRJIAM-06-2020-1053
  • Amazon. (2020). Amazon’s COVID-19 blog: Daily updates on how we’re responding to the crisis.
  • Andreou, P. C., Karasamani, I., Louca, C., & Ehrlich, D. (2017). The impact of managerial ability on crisisperiod corporate investment. Journal of Business Research, 79, 107-122. doi:https://doi.org/10.1016/j.
  • jbusres.2017.05.022
  • Anning-Dorson, T., Hinson, R. E., & Amidu, M. (2018).Managing market innovation for competitive advantage: how external dynamics hold sway for financial services. International Journal of Financial Services Management, 9(1), 70-87. doi:https://doi.org/10.1504/ IJFSM.2018.089932
  • Barrett, J. D. (2009). Corporate social responsibility and quality management revisited. The Journal for Quality and Participation, 31(4), 24-30.
  • Benson, C., & Clay, E. (2004). Understanding the economic and financial impacts of natural disasters. The World Bank. doi:https://doi.org/10.1596/0-8213-5685-2 Booth, R. (2020). BAME groups hit harder by COVID-19 than white people, UK study suggests. The Guardian, Retrieved April 18, 2020.
  • Bundy, J., & Pfarrer, M. D. (2015). A burden of responsibility: The role of social approval at the onset of a crisis. Academy of Management Review, 40(3), 345-369. doi:https://doi.org/10.5465/amr.2013.0027
  • Butcher, B., & Massey, J. (2020). Are ethnic minorities being hit hardest by coronavirus? The BBC.
  • Campo, S., Díaz, A. M., & Yagüe, M. J. (2014). Hotel innovation and performance in times of crisis. International Journal of Contemporary Hospitality Management, 26(8), 1292-1311. doi:https://doi.org/10.1108/IJCHM-08-2013-0373
  • Cohen, J. (1988). Statistical power analysis for the behavioral sciences (2nd ed.). Hillsdale, NJ: Lawrence Erlbaum Associates, Publishers.
  • Consiglio, I., De Angelis, M., & Costabile, M. (2018).The effect of social density on word of mouth. Journal of Consumer Research, 45(3), 511-528. doi:https://doi.org/10.1093/jcr/ucy009
  • Donthu, N., & Gustafsson, A. (2020). Effects of COVID-19 on business and research. Journal of Business Research, 117, p. 284. doi:https://doi.org/10.1016/j.jbusres.2020.06.008
  • Du, K. (2018). The impact of multi-channel and multi-product strategies on firms’ risk-return performance. Decision Support Systems, 109, 27-38. doi:https://doi.org/10.1016/j.dss.2018.01.009
  • Euronews. (2020). COVID-19: World economy in 2020 to suffer worst year since 1930s great depression, says IMF.
  • Gandia, R., & Gardet, E. (2019). Sources of dependence and strategies to innovate: Evidence from video game SMEs. Journal of Small Business Management, 57(3), 1136-1156. doi:https://doi/abs/10.1111/jsbm.12339
  • Gil, R. B., Andres, E. F., & Salinas, E. M. (2007). Family as a source of consumer-based brand equity. Journal of Product & Brand Management, 16(3), 188-199. dio: https://doi.org/10.1108/10610420710751564
  • Gustavsson, S., & Larsson, S. (2020). Marketing innovation for SMEs during COVID-19 pandemic: A case study of the hospitality industry in Norrbotten.
  • Hale, J. E., Dulek, R. E., & Hale, D. P. (2005). Crisis response communication challenges: Building theory from qualitative data. The Journal of Business Communication (1973), 42(2), 112-134. doi:https://doi.
  • org/10.1177/0021943605274751
  • Harvey, S., & Haines Iii, V. Y. (2005). Employer treatment of employees during a community crisis: The role of procedural and distributive justice. Journal of Business and Psychology, 20(1), 53-68. doi:https://doi.org/10.1007/ s10869-005-6983-z
  • He, H., & Harris, L. (2020). The impact of COVID-19 pandemic on corporate social responsibility and marketing philosophy. Journal of Business Research. doi:https://doi.
  • org/10.1016/j.jbusres.2020.05.030
  • Hirvonen, K., Mohammed, B., Minten, B., & Tamru, S.(2020). Food marketing margins during the COVID-19 pandemic: Evidence from vegetables in Ethiopia (vol.150). Intl Food Policy Res Inst.
  • Hunt, S. D., & Morgan, R. M. (1995). The comparative advantage theory of competition. Journal of Marketing, 1-15. doi:https://doi.org/10.2307/1252069
  • Hurley, R. F., & Hult, G. T. M. (1998). Innovation, market orientation, and organizational learning: An integration and empirical examination. Journal of Marketing, 62(3), 42-54. https://doi.org/10.2307/1251742
  • Jiang, Y., & Wen, J. (2020). Effects of COVID-19 on hotel marketing and management: A perspective article. International Journal of Contemporary Hospitality Management, 32(8), 2563-2573. doi:https:// doi.org/10.1108/IJCHM-03-2020-0237
  • Kansal, M., Joshi, M., & Batra, G. S. (2014). Determinants of corporate social responsibility disclosures: Evidence from India. Advances in Accounting, 30(1), 217-229. doi:https://doi.org/10.1016/j.adiac.2014.03.009 Kantar. (2020a). Coronavirus outbreak’s impact on China’s consumption.
  • Kantar. (2020b). COVID-19 global consumer barometer report. Khan, R., Rehman, A. U., & Fatima, A. (2009).Transformational leadership and organizational innovation: Moderated by organizational size. African Journal of Business Management, 3(11), 678-84.doi:https://doi.org/10.5897/AJBM09.203
  • Lee, G. O., & Warner, M. (2005). Epidemics, labour markets and unemployment: The impact of SARS on human resource management in the Hong Kong service sector. The International Journal of Human Resource Management, 16(5), 752-771. doi:https://doi.org/10.1080/09585190500083202
  • Lei, P. W., & Wu, Q. (2007). Introduction to structural equation modeling: Issues and practical considerations.Educational Measurement: Issues and Practice,26(3), 33-43. doi:https://doi.org/10.1111/j.1745-3992.2007.00099.x
  • Makkonen, H., Pohjola, M., Olkkonen, R., & Koponen, A.(2014). Dynamic capabilities and firm performance in a financial crisis. Journal of Business Research, 67(1), 27072719. doi:https://doi.org/10.1016/j.jbusres.2013.03.020
  • Medrano, N., & Olarte-Pascual, C. (2016). The effects of the crisis on marketing innovation: An application for Spain. Journal of Business & Industrial Marketing, 31(3), 404-417. doi:https://doi.org/10.1108/JBIM-02-2013-0048
  • Mirkamali, M., & Chupani, H. (2011). The relationship between transformational leadership and the tendency to organizational innovation in an insurance company.Journal of Insurance (Former Insurance Industry), 2(3), 155-181.
  • Naidoo, V. (2010). Firm survival through a crisis: The influence of market orientation, marketing innovation and business strategy. Industrial Marketing Management, 39(8), 1311-1320. doi:https://doi.
  • org/10.1016/j.indmarman.2010.02.005 National Bureau of Statistics of China. (2020). Preliminary accounting results of GDP in the first quarter of 2020.
  • Nicolau, J. L., & Santa-María, M. J. (2013). The effect of innovation on hotel market value. International Journal of Hospitality Management, 32, 71-79. doi:https://doi.org/10.1016/j.ijhm.2012.04.005
  • Nieves, J., & Diaz-Meneses, G. (2016). Antecedents and outcomes of marketing innovation. International Journal of Contemporary Hospitality Management, 28(8), 15541576. doi:https://doi.org/10.1108/IJCHM-11-2014-0589
  • OECD. (2005). Oslo manual: Guidelines for collecting and interpreting innovation data (3rd ed.). Paris: OECD.doi:https://doi.org/10.1787/19900414 Pappas, N. (2015). Marketing hospitality industry in an era of crisis. Tourism Planning & Development, 12(3), 333349. doi:https://doi.org/10.1080/21568316.2014.979226
  • Parker, H., & Ameen, K. (2018). The role of resilience capabilities in shaping how firms respond to disruptions.Journal of Business Research, 88, 535-541. doi:https:// doi.org/10.1016/j.jbusres.2017.12.022
  • Popkova, E., DeLo, P., & Sergi, B. S. (2020). Corporate social responsibility amid social distancing during the COVID-19 crisis: BRICS vs. OECD countries. Research in International Business and Finance, 55, 101315.doi:https://doi.org/10.1016/j.ribaf.2020.101315
  • Runyan, R. C. (2006). Small business in the face of crisis: Identifying barriers to recovery from a natural disaster 1. Journal of Contingencies and Crisis Management, 14(1), 12-26. doi:https://doi.
  • org/10.1111/j.1468-5973.2006.00477.x
  • Sanchez, J. I., Korbin, W. P., & Viscarra, D. M. (1995). Corporate support in the aftermath of a natural disaster: Effects on employee strains. Academy of Management Journal, 38(2), 504-521. doi:https://doi. org/10.5465/256690
  • Schumpeter, J. A. (1982). The theory of economic development: An inquiry into profits, capital, credit, interest, and the business cycle (1912/1934). Transaction Publishers-1982-January, 1, p. 244.
  • Statista. (2020). Number of coronavirus (COVID-19) cases in Sweden in 2020, by region. Retrieved April 29, 2020.
  • Statistics Sweden. (2020). Large decline in business sales. Statistics Sweden. (2020). Large economic differences in the wake of the corona crisis. Statistics Sweden. (2020). Statistics Sweden Indicators
  • financial monthly overview.
  • Tenenhaus, M., Vinzi, V. E., Chatelin, Y. M., & Lauro, C. (2005). PLS path modeling. Computational Statistics & Data Analysis, 48(1), 159-205. doi:https://doi. org/10.1016/j.csda.2004.03.005
  • Tucker, H. (2020). Coronavirus bankruptcy tracker: These major companies are failing amid the shutdown. Forbes.Retrieved from https://www.forbes.com/sites/hanktucker/20 20/05/03/coronavirus-bankruptcy-tracker-these-majorcompanie s-are-failing-amid-theshutdown/#5649f95d3425
  • UN.ORG. (2020). UN launches COVID-19 plan that could ‘defeat the virus and build a better world’. Ussahawanitchakit, P. (2008). Impacts of organizational learning on innovation orientation and firm efficiency: An empirical assessment of accounting firms in Thailand. International Journal of Business Research, 8(4), 1-12. doi:https://doi.org/10.12691/jbe-6-1-3
  • Wang, Y., Hong, A., Li, X., & Gao, J. (2020). Marketing innovations during a global crisis: A study of China firms’ response to COVID-19. Journal of Business Research. doi:https://doi.org/10.1016/j.jbusres.2020.05.029
  • Weise, K., & Conger, K. (2020). Gaps in Amazon’s response as virus spreads to more than 50 warehouses. The New York Times.
  • World Health Organization. (2020). WHO DirectorGeneral’s opening remarks at the Mission briefing on COVID-19. Retrieved March 12, 2020. Worldometer. (2020). Coronavirus update.

Abstract Views: 171

PDF Views: 0




  • The Effect Of Covid-19 On Marketing Innovations And Corporate Social Responsibility (Case Study: Active Companies In Food Industry)

Abstract Views: 171  |  PDF Views: 0

Authors

Mohammad Aghaei
Member of the Business Administration, Department of Management, Faculty of Management and Economics, Tarbiat Modares University, Tehran, Iran, Iran, Islamic Republic of
Ali Ghasemian Sahebi
Department of Management, Faculty of Management and Economics, Tarbiat Modares University, Tehran, Iran, Iran, Islamic Republic of
Rahil Kordheydari
Department of Management, Faculty of Management and Economics, Tarbiat Modares University, Tehran, Iran., Iran, Islamic Republic of

Abstract


In today’s competitive world, marketing innovation is an important strategy for companies. Given the many changes in consumer behavior and the behavior of companies in the global COVID-19 virus crisis, especially in the field of food, understanding the effects of COVID-19 virus on customer behavior and expectations is essential for companies to succeed. Companies can also take of social responsibility, especially in times of crisis, and create a good positioning for themselves in the minds of customers. This study investigates the role of COVID-19 virus pandemic on marketing innovations and social responsibility of food companies. This research is descriptive-survey and we use questioner to gathering data. The statistical sample was selected by random sampling method from managers and experts active in the food industry in Tehran. Structural Equation modeling was analyzed using Smart PLS software. Findings showed that the COVID-19 virus epidemic has a significant effect on marketing innovations and corporate social responsibility. The results suggest that food companies need to increase marketing innovations and social responsibility behaviors to improve their success as the COVID-19 virus expands. Finally, practical suggestions were presented to improve activities and strategies for the success of companies and attract customers in critical illness conditions.

Keywords


Consequences of COVID-19, Marketing Innovation, Corporate Social Responsibility

References