Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

A Study of Online Shopping Habits of Consumers in India


Affiliations
1 Department of Management Studies, Jai Narain Vyas University, Jodhpur, Rajasthan, India
2 Dept of Management Studies, Jai Narain Vyas University, Jodhpur, Rajasthan, India
     

   Subscribe/Renew Journal


India is on the verge of an Internet boom with a projected user base of 330 million to 370 million by 2015, which will be the second largest in the world, and the largest in terms of incremental growth (McKinsey&Company, 2012). The Internet has changed the way we consume products and our means of satisfying our demands for our comfort. The new buzz of online shopping is witnessing lot of changes and gaining people trust day by day. The major advantage that India enjoys is a significantly skewed online population of which 75% is younger and below 35 years of age as compared to any BRIC countries. The online retail market is less developed and requires deeper penetration and consumer engagement strategies(ComScore, 2013). This research paper is an attempt to examine the online shopping habits of consumers in India as it is evident that the shopping industry has been revolutionized with the advent of e commerce.

Keywords

Online Shopping, E-Retailing, Internet, Shopping Habits, E-Commerce.
Subscription Login to verify subscription
User
Notifications
Font Size


  • Balasubramanian, S., Konana, P., & Meron, N. M. (2003). Customer satisfaction in virtual environment: A study of online investing. Management Science, 49(7), 871-889.
  • Bart, Y., Shankar, V., Sultan, F., & Urban, G. L. (2005). Are the drivers and role of online trust same for all websites and consumers? A large-scale exploratory empirical study. Journal of Marketing, 69, 133-152.
  • Chen, Y., & Barnes, S. (2007). Initial trust and online buyer behavior. Industrial Management & Data Systems, 107(1), 21-36.
  • Chen, J. S.*, Ching, R. K. H., & Tsou, H. T. (2009). Multichannels store image and the effects on purchase intention.Service Industries Journal, 29(9), 1215-1230 (SSCI, IF: 1.01).
  • Chua, A. P. H., Khatibi, A., & Hish, I. (2006). E-commerce: A study on online shopping in Malaysia. Journal of Social Science, 13(3), 231-242.
  • ComScore (2013). India Digital Future in Focus 2013: Key Insights & the Digital Trends Shaping the Indian Online Space, 22 August, 2013.
  • Dann, S.,& Dann, S. (2001).Strategic internet marketing. Australia: John Wiley & Sons.
  • Engel, J. F. Blackwell, R. D., & Miniard, P. W. (1990). Consumer Behavior. (6th ed.). NY: Dryden Press.
  • Flavian,C., & Guinaliu, M. (2006). Consumer trust, perceived security and privacy policy: Three basic elements of loyalty to a website. Industrial Management Science, 28, 725-737.
  • Gavane, K. (2013 February 18). Numbers and insights from comScore on the Indian ecommerce Industry.
  • Gefen, D. (2000). E-commerce: The role of familiarity and trust. International Journal of Management Science, 28, 725-737.
  • Grewal, D., Iyer, G. R., & Levy, M. (2002). Internet retailing: enablers, limiters and market consequences. Journal of Business Research.
  • Kwak, H.,, Zinkhan, G., Pan, Y., & Andras, T. (2008). Consumer communications, media use and purchase via the internet: A comparative, exploratory study. Journal of International Consumer Marketing, 20 (3/4), 55-68.
  • Kumar, A., & Meenakshi, N. (2010).Marketing Management, Vikas Publication, New Delhi
  • Lohse, G. L., Bellman, S., & Johnson, E. J. (2000). Consumer buying behavior on the internet: findings from panel data. Journal of Interactive Marketing, 14(1), 15-29.
  • McKinsey & company. (2012). Online and upcoming: The internet's impact on India.Technology, Media and Telecom practice.
  • Monsuwe, T. P. Y., Dellaert, B. G. C., & Ruyter, K. D. What drives consumers to shop online? A literature review, IJSIM, 15(1),102-121.
  • Nielsen, Nielsen: Word of mouth is the key to consumers' shopping decision,(2010).
  • Rastogi, A. K. (2011). Online shopping: A modern approach of buying. Shodh.
  • Reibstein, D. J. (1999).Who is buying on the Internet, 1999?" Working Paper, The Wharton School, University of Philadelphia, Philadelphia, PA
  • Samikshaaur Mulyankan, International Referred Research Journal, 2(2).
  • Shopping process more important than product to Gen Y: Research (2013, April 7).The Financial Express.
  • Retrieved from http://www.financialexpress.com/news/ shopping-process-more-important-than-product-to-geny- research/1232400
  • The Hindu, India is now world's third largest Internet user after U.S., China (2013, August 24), Technology, Retrieved from http://www.thehindu.com/sci-tech/technology/internet/ india-is-now-worlds-third-largest-internet-user-afterus- china/article5053115.ece
  • Wang, N., Liu, D., & Cheng, J. (2008). Study on the Influencing Factors of Online Shopping, Proceedings of the 11th joint conference on Information Sciences. Published by Atlantis Press.

Abstract Views: 1350

PDF Views: 2




  • A Study of Online Shopping Habits of Consumers in India

Abstract Views: 1350  |  PDF Views: 2

Authors

Kalpana Mathur
Department of Management Studies, Jai Narain Vyas University, Jodhpur, Rajasthan, India
Arti Sharma
Dept of Management Studies, Jai Narain Vyas University, Jodhpur, Rajasthan, India

Abstract


India is on the verge of an Internet boom with a projected user base of 330 million to 370 million by 2015, which will be the second largest in the world, and the largest in terms of incremental growth (McKinsey&Company, 2012). The Internet has changed the way we consume products and our means of satisfying our demands for our comfort. The new buzz of online shopping is witnessing lot of changes and gaining people trust day by day. The major advantage that India enjoys is a significantly skewed online population of which 75% is younger and below 35 years of age as compared to any BRIC countries. The online retail market is less developed and requires deeper penetration and consumer engagement strategies(ComScore, 2013). This research paper is an attempt to examine the online shopping habits of consumers in India as it is evident that the shopping industry has been revolutionized with the advent of e commerce.

Keywords


Online Shopping, E-Retailing, Internet, Shopping Habits, E-Commerce.

References