Indian Journal of Industrial Relations: Economics & Social Dev.

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Role of Manager-Employee Relationships in Retaining Knowledge Workers in IT Industry


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1 Centre for Human Resource Management and Labor Relations, School of Management and Labor Studies, Tata Institute of Social Sciences (TISS), Deonar, Mumbai 400088, India
     

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This study highlights that retention is possible not so much by HR strategies but by line strategies. The paper discusses the role of line managers in retaining knowledge workers in the Indian Information Technology (IT) Services industry using grounded theory research design. The research is based on in-depth interviews with sixteen line managers, eighteen employees, ten human resource management professionals and eight top management officials using purposeful and theoretical sampling. Results of the study highlight the experiences of employee-manager relationships in understanding the research phenomenon.
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  • Role of Manager-Employee Relationships in Retaining Knowledge Workers in IT Industry

Abstract Views: 264  |  PDF Views: 0

Authors

P. Premalatha
Centre for Human Resource Management and Labor Relations, School of Management and Labor Studies, Tata Institute of Social Sciences (TISS), Deonar, Mumbai 400088, India

Abstract


This study highlights that retention is possible not so much by HR strategies but by line strategies. The paper discusses the role of line managers in retaining knowledge workers in the Indian Information Technology (IT) Services industry using grounded theory research design. The research is based on in-depth interviews with sixteen line managers, eighteen employees, ten human resource management professionals and eight top management officials using purposeful and theoretical sampling. Results of the study highlight the experiences of employee-manager relationships in understanding the research phenomenon.