Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Linking Corporate Social Responsibility & Work Engagement:An Empirical Evidence


Affiliations
1 I. K. Gujral Punjab Technical University, Kapurthala, Punjab, India
     

   Subscribe/Renew Journal


Despite the claim that corporate social responsibility practices have a significant impact on employees’ attitude and behavior and play an important role in increasing the level of employee’ work engagement, the understanding of this phenomenon has been neglected especially in Indian context. The present study intends to fill this gap by analyzing the linkage between CSR and work engagement. A survey research was conducted. Primary data from 100 managerial employees from top 10 Indian commercial banks was collected. The data was analyzed using PLS-SEM method for measuring the relationship among the constructs. Results of the study show the positive effect of corporate social responsibility on employees’ work engagement. Findings would be useful for managers to have a better insight towards applying corporate social responsibility to boost the level of work engagement among employees.
Subscription Login to verify subscription
User
Notifications
Font Size


  • Aguilera, R.V., Rupp, D.E., Williams, C.A. and Ganapathi, J. (2007), “Putting the S Back in Corporate Social Responsibility: a MultiLevel Theory of Social Change in Organizations”, Academy of Management Review, 32 (3): 836-63.
  • Aguinis, H., & Glavas, A. (2012), “What We Know and Don’t Know About Corporate Social Responsibility”, Journal of Manage ment, 38(4):932-68. doi: 10.1177/01492 06311436079.
  • Albdour, A. &Altarawneh, I. (2012), “Corporate Social Responsibility and Employee Engagement in Jordan”, International Journal of Business and Management, 7(16):89-105. doi: 10.5539/ijbm.v7n16p89.
  • Bakker, A.B. & Schaufeli, W.B. (2008), “Positive Organizational Behavior: Engaged Employees in Flourishing Organizations”, Journal of Organizational Behavior, 29: 147-54
  • Bakker, A.B., Demerouti, E., de Boer, E. & Schaufeli, W. (2003), “Job Demands and Job Resources as Predictors of Absence Duration and Frequency”, Journal of Vocational Behavior, 62: 341-56.
  • Bakker, A.B., Hakanen, J., Demerouti, E. & Xanthopoulou, D. (2007), “Job Resources Boost Work Engagement, Particularly When Job Demands Are High”, Journal of Educational Psychology, 99 (2): 274-84.
  • Barclay, D., Higgins, C., & Thompson, R. (1995), “The Partial Least Squares (PLS) Approach to Causal Modeling: Personal Computer Adoption and Use as an Illustration”, Technology Studies, 2(2), 285-309.
  • Bates, S. (2004), “Getting Engaged”, HR Magazine, 49(2): 44-51.
  • Bhattacharya, C.B., S. Sen & D. Korschun (2008), “Using Corporate Social Responsibility to Win the War for Talent”, MIT Sloan Management Review, 49/2: 37-44.
  • Blau, P.M. (1964), Exchange and Power in Social Life, New York, Wiley.
  • Bowen, H.R. (1953), Social Responsibilities of the Businessman, Harper & Brothers, New York.
  • Brammer S, Millington A, Rayton, B (2007), “The Contribution of Corporation Social Responsibility to Organizational Commitment”, International Journal of Human Resource Management, 18 (10):1701-19.
  • Carroll, A. (2016), “Carroll’s Pyramid of CSR: Taking Another Look, ”International Journal of Corporate Social Responsibility, 1(1). doi: 10.1186/s40991-016-0004-6
  • Carroll, A. B. (1979), “A Three-dimensional Conceptual Model of Corporate Social Performance”,Academy of Management Review, 4, 497–505.
  • Carroll, A. B. (1991), “The Pyramid of Corporate Social Responsibility: Toward the Moral Management of Organizational Stakeholders”, Business Horizons, 34(4): 39–48.
  • Chin, W. W., Marcolin, B. L., & Newsted, P. R. (2003), “A Partial Least Squares Latent Variable Modelling Approach for Measuring Interaction effects: Results from a Monte Carlo Simulation Study and an Electronicmail Emotion/Adoption Study”, Information Systems Research, 14(2):189-217.
  • Chin, W.W. (1998),”Commentary: Issues and Opinion on Structural Equation Modelling”. MIS Quarterly, 22(1): 7-16.
  • Chughtai, A. A. & F. Buckley (2008), “Work Engagement and its Relationship with State and Trait Trust: A Conceptual Analysis”, Journal of Behavioral and Applied Management, 10(1):47-71.
  • Chung, N.G. & Angeline, T. (2010), “Does Work Engagement Mediate the Relationship between Job Resources and Job Performance of Employees?” African Journal of Business Management, 4(9): 1837-43.
  • Clark, David & Loxton, Natalie (2012), “Fear, Psychological Acceptance, Job Demands and Employee Work Engagement: An Integrative Moderated Mediation Model”, Personality and Individual Differences, 52: 893-97.
  • Commission of the European Communities (2001), Promoting a European Framework for Corporate Social Responsibilities, COM (2001) 366 final, Brussels.
  • Cornelius, N., Todres, M., Janjuha-Jivraj, S., Woods, A., & Wallace, J. (2008). “Corpo rate Social Responsibility and the Social Enterprise”, Journal of Business Ethics, 81(2):355-70.
  • Csikszentmihalyi, M. & Hunter, J. (2003), “Journal search results - Cite This For Me”, Journal Of Happiness Studies, 4(2):185-99. doi: 10.1023/a:1024409732742.
  • Czarnowsky, M. (2008), Learning’s Role in Employee Engagement: An ASTD Research Study, Alexandria, VA: ASTD.
  • Davis, J. H. (1973), “Group Decision and Social Interaction: A Theory of Social Decision Schemes”, Psychological Review, 80(2): 97125.
  • Ehnert, I., Harry, W., & Zink, K. (2013), “Sustainability and Human Resource Management”, 3-32. doi: 10.1007/978-3-642-37524-8_1
  • Kenexa (2008), The Impact of Employee Engagement. 2008 Work Trends Annual Report,. Retrieved from http://www.kenexa.com/getattachment/8c36e336-3935-44068b7b777f1afaa57d/The-Impact-of-Employee-Engagement.aspx
  • Esmaeelinezhad, O., Boerhannoeddin, A., & Singaravelloo, K. (2015). “The Effects of Corporate Social Responsibility Dimensions on Employee Engagement in Iran”, International Journal Of Academic Research In Business And Social Sciences, 5(3):174-90. doi: 10.6007/ijarbss/ v5-i3/1522
  • Eweje, G.; Bentley, T. (2006), CSR and Staff Retention in New Zealand Companies: A Literature Review. (Department of Management and International Business Research Working Paper Series 2006, no. 6). Auckland, NZ: Massey University.
  • Fay, D. & Lührmann, H. (2004), “Current Themes in Organizational Change”, European Journal Of Work And Organizational Psychology, 13(2): 113-19. doi: 10.1080/13594320444000029
  • Fornell, C. & Larcker, D. F. (1981), “Evaluating Structural Equation Models with Unobservable Variables and Measurement Error”, Journal of Marketing Research, 18 (1):3950.
  • Freeman, R. E. (1984),Strategic Management: A Stakeholder Approach. New York: Cambridge University Press.
  • Fukukawa, K., Balmer, J. M. T.& Gray, E. R. (2007), “Mapping the Interface between Corporate Identity, Ethics and Corporate Social Responsibility”, Journal of Business Ethics, 76: 1–5.
  • Georgios, Tsourvakas, Ioanna Yfantidou, (2018), “Corporate Social Responsibility Influences Employee Engagement”, Social Responsibility Journal, 14 (1): 123-37, https:// doi.org/10.1108/SRJ-09-2016-0153
  • Greening, D.W. & Turban, D.B. (2000), “Corporate Social Performance as a Competitive Advantage in Attracting Quality Workforce” Business and Society, 39(3):254-80.
  • Griffin, M. A. & Neal, A. (2000), “Perceptions of Safety at Work: A Framework for Linking Safety Climate to Safety Performance, Knowledge, and Motivation”, Journal of Occupational Health Psychology, 5: 347– 58.
  • Hair Jr., J. F. et al. (1998). Multivariate Data Analysis with Readings. Englewood Cliffs, NJ: Prentice-Hall.
  • Hair, J., Black, W., Babin, B., Anderson, R., & Tatham, R. (2006), Multivariate Data Analysis (6th ed.),Uppersaddle River, N.J.: Pearson Prentice Hall.
  • Hanzaee, K., & Rahpeima, A. (2013), “Corporate Social Responsibility (CSR): A Scale Development Study in Iran”, Research Journal of Applied Sciences, Engineering And Technology, 6(9): 1513-22. doi: 10.19026/rjaset.6.3862
  • Harter, J. K., Schmidt, F. L. & Hayes, T. L. (2002), “Business-Unit-Level Relationship between Employee Satisfaction, Employee Engagement, and Business Outcomes: a Meta- Analysis”, Journal of Applied Psy chology, 87: 268–79. http://dx.doi.org/10.1016/j.ijhm.2008.07.001
  • Hess, D., Rogovsky, N., & Dunfee, T. W. (2002), “The Next Wave of Corporate Community Involvement: Corporate Social Initiatives”, California Management Review, 44(2), 110-125.
  • HewittAssociates(2010), “The Hewitt 401(k) Index Observation’, Available at:http://www.hewittassociates.com/Intl/NA/en/US/OurServices/IndexObservationLisy.aspx
  • International Organization for Standardization (2010), ISO 26000, Guidance on Social Responsibility.
  • Kahn, W.A. (1990), “Psychological Conditions of Personal Engagement and Disengagement at Work”, Academy of Management Journal, 33:692-724.
  • Konovsky, M. A., & Pugh, S. D. (1994), “Citizenship Behavior and Social Exchange”, Academy of Management Journal, 37(3): 656-69.
  • Langelaan, S., Bakker, A., Schaufeli, W., van Rhenen, W. & van Doornen, L. (2006), “Do Burned-out and Work-engaged Employees Differ in the Functioning of the Hypothalamicpituitary-adrenal Axis?” Scandinavian Journal of Work, Environment & Health, 32(5): 339-48. doi: 10.5271/sjweh.1029
  • Lee, C. H. & Bruvold, N. T. (2003), “Creating value for Employees: Investment in Training and Education”, International Journal of Human Resource Management, 14(6): 981-1000.
  • Lee, C.-K., Song, H.-J., Lee, H.-M., Lee, S., & Bernhard, B. J. (2013), “The Impact of CSR on Casino Employees’ Organizational Trust, Job Satisfaction, and Customer Orientation: An Empirical Examination of Responsible Gambling Strategies”, International Journal of Hospitality Management, 33: 406-15.
  • Ligeti, G. &Oravecz, A. (2009), “CSR Communication of Corporate Enterprise in Hungary”, Journal of Business Ethics, 84(2):137-49.
  • Lin, C. (2010), “Modeling Corporate Citizenship, Organizational Trust, and Work Engagement Based on Attachment Theory”,Journal of Business Ethics, 94(4): 517-31. doi: 10.1007/s10551-009-0279-6
  • Little, P. & Little, B. (2006), “Employee Engagement: Conceptual Issues”, Journal of Organizational Culture, Communications and Conflict, 10(1): 111-20.
  • Maslach, C., Schaufelli, W.B. & Leiter, M.P. (2001), “Job Burnout”, Annual Review of Psychology, 52:397-422.
  • Nunnally, J. C. & Bernstein, I. (1994), Psychological Theory. (3rd ed.), New York: McGraw-Hill.
  • Organ, D. W., &Lingl, A. (1995), “Personality, Satisfaction, and Organizational Citizenship Behavior”,The Journal of Social Psychology, 135(3): 339-50.
  • Parkes, L., & Langford, P. (2008), “Work-Life Balance or Work-Life Alignment? A Test of the Importance of Work-life Balance for Employee Engagement and Intention to Stay in organizations”, Journal of Management & Organization, 14(3): 267-84. doi: 10.5172/jmo.837.14.3.267.
  • Pedro Ferreira Elizabeth Real de Oliveira, (2014), “Does corporate social responsibility impact on employee engagement?”, Journal of Workplace Learning, 26 (3/4): 232 – 47.
  • Perrini, F. & Castaldo, S. (2008), “Editorial Introduction: Corporate Social Responsibility and Trust”, Business Ethics: A European Review, 17(1): 1–2.,
  • Peterson, D. K. (2004), “The Relationship between Perceptions of Corporate Citizenship and Organizational Commitment”, Business & Society, 43(3): 296-319.
  • Petrou, P., Demerouti, E., Peeters, M., Schaufeli, W.B. &Hetland, J. (2012), “Crafting a Job on a Daily Basis: Contextual Correlates and the Link to Work Engagement”, Journal of Psychology, 52: 397-422.
  • Pyhältö, K., Pietarinen, J. & Salmela-Aro, K. (2011), “Teacher-working Environment Fit as a Framework for Burnout Experienced by Finnish Teachers”, Teaching and Teacher Education, 27: 1101-11.
  • Richman, A. (2006), “Everyone Wants an Engaged Workforce How Can You Create It?” Workspan, 49: 36-9.
  • Rupp, D. E., Ganapathi, J., Aguilera, R. V. & Williams, C. A. (2006), “Employee Reactions to Corporate Social Responsibility: An Organizational Justice Framework”, Journal of Organizational Behavior, 27(4): 537–43.
  • Saks, A. M. (2006), “Antecedents and Consequences of Employee Engagement”,Journal of Managerial Psychology, 21(7): 600-19.
  • Salanova, M. & Schaufeli, A.B. (2008), “A Crossnational Study of Work Engagement as a Mediator between Job Resources and Proactive behavior”, The International Journal of Human Resource, 19(1):116-31.
  • Schaufeli, W. B. & Bakker, A. B. (2004), “Job Demands, Job Resources, and Their Relationship with Burnout and Engagement: A Multi sample Study,Journal of Organizational Behavior, 25(3): 293-315.
  • Sarstedt, M., Ringle, C., Smith, D., Reams, R. & Hair, J. (2014), “Partial Least Squares Structural Equation Modeling (PLS-SEM): A Useful Tool for Family Business Researchers”, Journal of Family Business Strategy, 5(1): 105-15. doi: 10.1016/ j.jfbs.2014.01.002.
  • Sirota Survey Intelligence (2007), “Workers Satisfied with Companies Social Responsibility Are More Engaged and Positive”, Online at: www.sirota.com/pdfs/Workers _Satisfied_with _Companies_ Social_ Responsibility_Are_ More_ Engaged_ and_Positive.pdf
  • Smith, J & Gardner, D.(2007), “Factors Effecting Employee Use of Work – life Balance Initiatives”,New ZealandJournal of Psychology, 36 (1): 3 – 12 .
  • Sutherland, V. J., & Cooper, C. L(1990), Psychology and Health Series, Vol 1-5. Understanding Stress: A Psychological Perspective for Health Profess-ionals. Boca Raton, FL,: Chapman & Hall/CRC.
  • Tajfel, H. & Turner, J. C. (1979), “An Integrative Theory of Intergroup Conflict”, The Social Psychology of Intergroup Relations, 33(47): 74.
  • Thang, N. & Fassin, Y. (2017). “The Impact of Internal Corporate Social Responsibility on Organizational Commitment: Evidence from Vietnamese Service Firms”, Journal of Asia-Pacific Business, 18(2): 100-116. doi: 10.1080/10599231.2017.1309617
  • Turker, D. (2009), “Measuring Corporate Social Responsibility: A Scale Development Study”, Journal of Business Ethics, 85: 411-27
  • Vives, A. (2006), “Social and Environmental Responsibility in Small and Medium Enterprises in Latin America”, Journal of Corporate Citizenship, 21: 39–50.
  • Werther, W. & Chandler, D. (2006), Strategic Corporate Social Responsibility, Thousand Oaks, Sage.
  • Wong, S. & KO, A. (2009), “Exploratory Study of Understanding Hotel Employees’ Perception on Work–life Balance Issues”, International Journal of Hospitality Management, 28: 195-203.
  • Yilmaz, A., Ali, I. & Flouris, T. (2015), “The Effect of Corporate Social Responsibility on Pride in Membership, Job Satisfaction and Employee Engagement”, British Journal of Economics, Management & Trade, 9(4): 1-12, doi: 10.9734/ bjemt/2015/19022.

Abstract Views: 298

PDF Views: 0




  • Linking Corporate Social Responsibility & Work Engagement:An Empirical Evidence

Abstract Views: 298  |  PDF Views: 0

Authors

Deepali Soni
I. K. Gujral Punjab Technical University, Kapurthala, Punjab, India
Pooja Mehta
I. K. Gujral Punjab Technical University, Kapurthala, Punjab, India

Abstract


Despite the claim that corporate social responsibility practices have a significant impact on employees’ attitude and behavior and play an important role in increasing the level of employee’ work engagement, the understanding of this phenomenon has been neglected especially in Indian context. The present study intends to fill this gap by analyzing the linkage between CSR and work engagement. A survey research was conducted. Primary data from 100 managerial employees from top 10 Indian commercial banks was collected. The data was analyzed using PLS-SEM method for measuring the relationship among the constructs. Results of the study show the positive effect of corporate social responsibility on employees’ work engagement. Findings would be useful for managers to have a better insight towards applying corporate social responsibility to boost the level of work engagement among employees.

References