Indian Journal of Industrial Relations: Economics & Social Dev.

Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Competency Based Balanced Scorecard Model: an Integrative Perspective


Affiliations
1 Jaipuria Institute of Management, Noida, India
     

   Subscribe/Renew Journal


In the current globalization induced abrupt changes in business environment human resource has become the source of successful corporate strategy. This study emphasizes that human resource and HR practices are the foundation for achieving business excellence in terms of ROI, market share, employee satisfaction and customer delight. The paper explains the implementation of Balanced Scorecard by developing competencies in relation to values of the organization necessary for achieving business excellence.
Subscription Login to verify subscription
User
Notifications
Font Size


  • Bharti Airtel, Self Development Plan, Reference Manual.

  • Boyatzis, Richard E. (1982), The Competent Manager. New York: John Wiley and Sons.

  • Hamel, G. & Prahalad, C. K. (1994) Competing for the future. Boston: Harvard Business School.

  • Kaplan, S. & Norton, P. (1992) "The Balanced Scorecard: Measures that Drive Performance", Harvard Business Review Jan-Feb: 71-80.

  • Kaplan S. & Norton, P. (1996) The Balance Scorecard, Boston, Harvard Business Press, 82.

  • Kaplan & Norton. (2002) "Linking the Balance Scorecard to Strategy", California Management Review: 53-79.

  • Pfeffer, Jeffrey. (1994) Competitive Advantage through People, Boston, MA, Harvard Business School.

  • URL:Paul Arveson (1998), "What is Balanced Scorecard?" Retrieved on December 26, 2006 from www.Balancescorecard.orglbscl.html.


Abstract Views: 325

PDF Views: 0




  • Competency Based Balanced Scorecard Model: an Integrative Perspective

Abstract Views: 325  |  PDF Views: 0

Authors

Swati Agrawal
Jaipuria Institute of Management, Noida, India

Abstract


In the current globalization induced abrupt changes in business environment human resource has become the source of successful corporate strategy. This study emphasizes that human resource and HR practices are the foundation for achieving business excellence in terms of ROI, market share, employee satisfaction and customer delight. The paper explains the implementation of Balanced Scorecard by developing competencies in relation to values of the organization necessary for achieving business excellence.

References