Indian Journal of Industrial Relations: Economics & Social Dev.

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Competency Based Balanced Scorecard Model: an Integrative Perspective


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1 Jaipuria Institute of Management, Noida, India
     

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In the current globalization induced abrupt changes in business environment human resource has become the source of successful corporate strategy. This study emphasizes that human resource and HR practices are the foundation for achieving business excellence in terms of ROI, market share, employee satisfaction and customer delight. The paper explains the implementation of Balanced Scorecard by developing competencies in relation to values of the organization necessary for achieving business excellence.
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  • Bharti Airtel, Self Development Plan, Reference Manual.

  • Boyatzis, Richard E. (1982), The Competent Manager. New York: John Wiley and Sons.

  • Hamel, G. & Prahalad, C. K. (1994) Competing for the future. Boston: Harvard Business School.

  • Kaplan, S. & Norton, P. (1992) "The Balanced Scorecard: Measures that Drive Performance", Harvard Business Review Jan-Feb: 71-80.

  • Kaplan S. & Norton, P. (1996) The Balance Scorecard, Boston, Harvard Business Press, 82.

  • Kaplan & Norton. (2002) "Linking the Balance Scorecard to Strategy", California Management Review: 53-79.

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  • URL:Paul Arveson (1998), "What is Balanced Scorecard?" Retrieved on December 26, 2006 from www.Balancescorecard.orglbscl.html.


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  • Competency Based Balanced Scorecard Model: an Integrative Perspective

Abstract Views: 326  |  PDF Views: 0

Authors

Swati Agrawal
Jaipuria Institute of Management, Noida, India

Abstract


In the current globalization induced abrupt changes in business environment human resource has become the source of successful corporate strategy. This study emphasizes that human resource and HR practices are the foundation for achieving business excellence in terms of ROI, market share, employee satisfaction and customer delight. The paper explains the implementation of Balanced Scorecard by developing competencies in relation to values of the organization necessary for achieving business excellence.

References