Legitimacy to Employee Voice: Role of Process Intervention

This paper highlights the role of joint participatory fora in institutionalizing employee voice and in creating a culture of excellence based on shared vision, common values, commitment and competency building. The action research was conducted in a multi-unit public sector undertaking in India. The corporation had set up joint councils at plant, region and national levels a decade ago. It was discovered that the councils had not contributed significantly to the purpose for which they were constituted. Interventions were made with a view to assessing the effectiveness of joint councils as forums for bringing about continuous improvement in performance parameters through employee voice.