Determination of Potential for Customer Satisfaction and Dissatisfaction in Mobile Handsets Using Kano Model

Mobile phones, developed particularly to serve the purpose of communication between two persons have significantly gained a lot of popularity not as a mere communicator but are considered to be great multimedia tools. Mobile phones are being used for entertainment purposes due the introduction of new features everyday. They have become more than just call making and receiving devices. Mobile phone handsets now have more business-friendly applications that can enhance anybody's business. With emerging technology, mobile phones have become more than communication devices; they are the tools to stay ahead of competitors and peers in the present times.Infact mobile phones have replaced a lot of conventional accessories and equipments from the lives of humans. These mainly include wrist watch for time checking, alarm clocks, phone books, calendars, video games, walkman, cameras and many more. The various modes of expression has also changed from greeting cards to SMSes, from smile to smileys, face to face meeting to chat and the like. But with the periodic introduction of new features and multimedia tools in the mobile handsets due to technological advances, more and more people in the Asian continent fancy buying them. People have started considering mobile phones as their campanion during their free time.