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Product Recall: An Evaluation of Few Issues


Affiliations
1 Research Scholar, Department of Commerce, Kuvempu University, Jnana Sahyadri, Shankaraghatta - 577 451, Karnataka, India
2 Professor, Department of Commerce, Kuvempu University, Jnana Sahyadri, Shankaraghatta - 577 451, Karnataka
     

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Right from the beginning of the new millennium, many corporate giants have proven that the recall of their products from the market was inevitable. In spite of the technological advancements, the consumers are put into a dilemma about the safety of the products they use. However, the product liability laws of the countries protect the consumers from defective and/or dangerous products by holding manufacturers and distributors responsible for putting them into the market place. This paper looks into different issues pertaining to reverse logistics mechanism, which proves that the burden of product recall is transferred ultimately to the consumers who cannot free themselves from the shackles of the deprivation of the assured quality from the manufacturers and distributors. At the same time, this paper throws light on the pressure on the manufacturers and distributors created by the copycat complaints of the consumers which forces them to recall their products from the market, which cannot be ignored.

Keywords

Product Recall, Reverse Logistics, Product Liability Laws, Defective Goods and Services, Copycat Complaints, Bandwagon Effect.
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  • Product Recall: An Evaluation of Few Issues

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Authors

N. K. Vijayalakshmi
Research Scholar, Department of Commerce, Kuvempu University, Jnana Sahyadri, Shankaraghatta - 577 451, Karnataka, India
J. Madegowda
Professor, Department of Commerce, Kuvempu University, Jnana Sahyadri, Shankaraghatta - 577 451, Karnataka

Abstract


Right from the beginning of the new millennium, many corporate giants have proven that the recall of their products from the market was inevitable. In spite of the technological advancements, the consumers are put into a dilemma about the safety of the products they use. However, the product liability laws of the countries protect the consumers from defective and/or dangerous products by holding manufacturers and distributors responsible for putting them into the market place. This paper looks into different issues pertaining to reverse logistics mechanism, which proves that the burden of product recall is transferred ultimately to the consumers who cannot free themselves from the shackles of the deprivation of the assured quality from the manufacturers and distributors. At the same time, this paper throws light on the pressure on the manufacturers and distributors created by the copycat complaints of the consumers which forces them to recall their products from the market, which cannot be ignored.

Keywords


Product Recall, Reverse Logistics, Product Liability Laws, Defective Goods and Services, Copycat Complaints, Bandwagon Effect.