Journal of Hospitality Application and Research

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Managerial Competencies and Exemplary Leadership Practices of Hotel Managers in the Lebanese Lodging Industry


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1 Department of Marketing and Hospitality Management, Lebanese American University, Beirut, Lebanon
     

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This study investigates the relationship among managerial competencies, organizational profile and exemplary leadership practices of managers in the lodging industry of Lebanon. Statistical analysis was based on a survey distributed among hotels. Leadership was the most important in relation to exemplary leadership practices. Operational managers had varying results with front desk managers using them the least. This study examined competency models and proposed using exemplary leadership practices to assess which managerial competencies are strong and which are deficient requiring enhancement. Results provide information that can help Human resource managers, hoteliers, and educators develop better training programs. Practical implications are presented.

Keywords

Managerial Competencies, Exemplary Leadership, Competency Models, Lodging, Hospitality.
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  • Managerial Competencies and Exemplary Leadership Practices of Hotel Managers in the Lebanese Lodging Industry

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Authors

Fadila Maraouch
Department of Marketing and Hospitality Management, Lebanese American University, Beirut, Lebanon

Abstract


This study investigates the relationship among managerial competencies, organizational profile and exemplary leadership practices of managers in the lodging industry of Lebanon. Statistical analysis was based on a survey distributed among hotels. Leadership was the most important in relation to exemplary leadership practices. Operational managers had varying results with front desk managers using them the least. This study examined competency models and proposed using exemplary leadership practices to assess which managerial competencies are strong and which are deficient requiring enhancement. Results provide information that can help Human resource managers, hoteliers, and educators develop better training programs. Practical implications are presented.

Keywords


Managerial Competencies, Exemplary Leadership, Competency Models, Lodging, Hospitality.

References