Journal of Hospitality Application and Research

Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

ICT-an Innovative Approach to Sustainable Tourism Development


Affiliations
1 Sheffield Business School, Sheffield Hallam University Sheffield., United Kingdom
2 School of Business, Enterprise and Management, Queen Margaret University, Edinburgh., United Kingdom
     

   Subscribe/Renew Journal


This research develops the proposition that Information and Communication Technology (ICT) can offer an innovative approach to sustainable tourism development. ICT applications can play a critical role in managing the impacts of tourism and destination managers, amongst other key stakeholders, will find this research useful in helping to translate the theory of sustainable tourism into a workable reality for their destinations. This paper discusses and presents a conceptual version of the modified the Abernathy & Clark (1985) model in exploring and developing a new research domain of ICT and sustainable tourism development. A wide-ranging collection of ICT-based tools/applications is identified which can be used for the diverse aspects of the sustainable development of tourism.

Keywords

Computer-based Sustainability, eTourism, Information and Communication Technology (ICT), Innovation, Sustainable Tourism Development
Subscription Login to verify subscription
User
Notifications
Font Size


  • Abernathy, J. W., & Clark, B. K. (1985). Innovation: mapping the winds of creative destruction. Research Policy, 14(1), 3-22.

  • Abernathy, W.J., & Utterback, J.M. (1978). Patterns of industrial innovation. Technology Review, 80(7), 40-47.

  • Agarwal, B. (1983). Diffusion of rural innovations: some analytical issues and the case of wood-burning stoves. World Development, 11(4), 359-376.

  • Ali, A., & Frew, A. J. (2008). ICT for sustainable tourism: an emergent framework. Paper presented at the 2nd International Scientific Conference of the e-Business Forum: E-Business in Travel, Tourism and Hospitality;14 March, Athens, Greece.

  • Avdimiotis, S., Mavrodontis, T., Dermetzopoulos, S. A., & Riavoglou, K. (2006). GIS applications as a tool for tourism planning and education: a case study of Chalkidiki. Tourism: An International Interdisciplinary Journal, 54(4), 405-413.

  • Bahaire, T., & Elliott-White, M. (1999). The application of geographical information systems (GIS) in sustainable tourism planning: a review. Journal of Sustainable Tourism, 7(2),159-174.

  • Becken, S. (2002). Analysing international tourist flows to estimate energy use associated with air travel, Journal of Sustainable Tourism, 10(2),11 4-131.

  • Becken, S., & Hay, E.J. (2007). Tourism and Climate Change: Risks and Opportunities. Clevedon: Channel View Publications.

  • Boers, B., & Cottrell, S. (2006). Sustainable tourism infrastructure planning: A GIS based approach. In G.J Peden, & M.R. Schuster (Eds.) Northeastern Recreation Research Symposium (pp. 151-160). Northeastern Research Station, Pennsylvania: U.S. Department of Agriculture, Forest Service.

  • Bramwell, B., & Lane, B. (2000). Collaboration and partnerships in tourism planning. In B. Bramwell, & B. Lane (Eds.) Tourism collaboration and partnerships: politics, practice and sustainability (pp. 1-19). Clevedon: Channel View Publications.

  • Buhalis, D. (1997). Information technology as a strategic tool for economic, social, cultural and environmental benefits enhancements of tourism at destination regions. Progress in Hospitality and Tourism Research, 3(1), 71-93.

  • Buhalis, D. (1999). Information technology as a strategic tool for sustainable tourism development. The Courier, May-June, 55-57.

  • Buhalis, D. (2003). eTourism Information Technology for Strategic Tourism Management. Harlow: Financial Times Prentice Hall.

  • Buhalis, D., & O'Connor, P. (2006). Information communication technology revolutionizing tourism. In D. Buhalis, & C. Costa (Eds.), Tourism Management Dynamics: Trends, Management, Tools (pp. 196-209). Oxford: Elsevier Limited.

  • Buhalis, D., & Law, R. (2008). Progress in information technology and tourism management: 20 years on and 10 years after the internet-the state of eTourism research. Tourism Management, 29(4), 609-623.

  • Carayannis, E.G., & Gonzalez, E. (2003). Creativity and innovation = competitiveness? when, how and why. In L.V. Shavinina (Ed.), The International Handbook on Innovation (pp. 587-605). Oxford: Elsevier Limited.

  • Chancellor, C., & Cole, S. (2008). Using geographic information system to visualize travel patterns and market research data. Journal of Travel & Tourism Marketing, 25 (3), 341-354.

  • Chandy, K.R., & Tellis, G. (1998). Organizing for Radical Product Innovation. Cambridge: Marketing Science Institute. Research report.

  • Choi, H., & Sirakaya, E. (2006). Sustainability indicators for managing community tourism. Tourism Management, 27(6), 1274-1289.

  • Coccia, M. (2006). Classifications of innovations survey and future direction. http://www.ceris.cnr.it/ceris/workingpaper/2006/WP_2_06_COCCIA_NEW.pdf, accessed 26 July 2007.

  • Connell, J., & Page, S. J. (2008). Exploring the spatial patterns of car-based tourist travel in Loch Lomond and Trossachs National Park, Scotland, Tourism Management, 29(3), 561-580.

  • De Bono, E. (1998). Lateral Thinking and the Use of Lateral Thinking. Ringwood: Penguin.

  • Dearing, A. (2000). Sustainable Innovation: Drivers and Barriers. Geneva:World Business Council for Sustainable Development. Research report.

  • El-Gayar, F. O., & Fritz, D. B. (2006). Environmental management information systems (EMIS) for sustainable development: a conceptual overview. Communications of the Association for Information Systems, 17, 756-784.

  • European Commission (2006). ICT and e-Business in the Tourism Industry: ICT Adoption and e-business Activity in 2006. Bonn: eBusiness W@tch. Research report.

  • Fache, W. (2000). Methodologies for innovation and improvement of services in tourism. Managing Service Quality,10(6), 356-366.

  • Feick, R., & Hall, G. B. (2000). The application of a spatial decision support system to tourism-based land management in small island states, Journal of Travel Research, 39(2), 163-171.

  • Flouri, E. and Buhalis, D. (2004). Wireless technologies for tourism destinations. In A.J. Frew (Ed.), Information and Communication Technologies in Tourism 2004 (pp. 27-38). New York: Springer.

  • Foster, R. (1986). Innovation: The Attacker’s Advantage. New York: Summit Books.

  • Frew, J. A. (2000). Information and communications technology research in the travel and tourism domain: perspective and direction. Journal of Travel Research, 39(2), 136-145.

  • Gezici, F. (2005). Components of sustainability: two cases from Turkey. Annals of Tourism Research, 33(2), 442-455.

  • Hasse, J., & Milne, S. (2005). Participatory approaches and geographical information systems (PAGIS) in tourism planning. Tourism Geographies, 7(3), 272-289.

  • Hall, M. C., & Williams, M. A. (2008). Tourism and Innovation. Oxon: Routledge.

  • Henderson, M. R., & Clark, B. K. (1990). Architectural innovation: the reconfiguration of existing product technologies and failure of established firms. Administrative Science Quarterly, 35, 9-30.

  • Hjalager, A. (1997). Innovation patterns in sustainable tourism: an analytical typology. Tourism Management, 18(1), 35-41.

  • Hjalager, A. (2002). Repairing innovation defectiveness in tourism. Tourism Management, 23(5), 465-474.

  • Hjalager, A. (2005). The Marriage between welfare services and tourism- a driving force for innovation? Journal of Quality Assurance in Hospitality & Tourism, 6(3/4), 7-29.

  • Kanter, R. M. (1983). The Change Masters: Innovation for Productivity in the American Corporation. New York: Simon and Schuster.

  • Kelly, J., & Williams, P. W. (2007). Modelling tourism destination energy consumption and greenhouse gas emissions: Whistler, British Columbia, Canada. Journal of Sustainable Tourism, 15(1), 67-90.

  • Krozer, Y., & Christensen-Redzepovic, E. (2006). Sustainable innovations at tourist destinations. Tourism Review International, 10(1), 113-124.

  • Lee, B., & Graefe, A. (2004). GIS: a tool to locate new park and recreation services. Parks & Recreation, 34-41.

  • Lee, K. (2001). Sustainable tourism destinations: the importance of cleaner production. Journal of Cleaner Production, 9(4), 313-323.

  • Lew, A., & McKercher, B. (2005). Modeling tourist movements: a local destination analysis. Annals of Tourism Research, 33 (2), 403-423.

  • Liburd, L. J. (2005). Sustainable tourism and innovation on mobile tourism services. Tourism Review International, 9(2), 107-118.

  • Liu, Z. (2003). Sustainable Tourism Development: A Critique. Journal of Sustainable Tourism, 11(6), 459-475.

  • McAdam, D. (1999). The value and scope of geographical information systems in tourism management. Journal of Sustainable Tourism, 7 (1), 77-92.

  • Mason, P. (2005). Visitor management in protected areas: from 'hard' to 'soft' approaches? Current Issues in Tourism, 8(2 & 3), 181-194.

  • Miller, G., & Twining-Ward, L. (2005). Monitoring for a Sustainable Tourism Transition: The Challenge of Developing and Using Indicators. Wallingford: CABI Publishing.

  • Milne, S., & Ateljevic, I. (2001). Tourism, economic development and the global-local nexus: theory embracing complexity. Tourism Geographies, 3(4), 369-393.

  • Milne, S., Speidel, U., Goodman, T., & Clark, V. (2005). Tourism, ICT and regional economic development: the case of the Kiwitrails. In J.A. Frew (Ed.), Information and Communication Technologies in Tourism 2005 (pp. 114-124). New York: Springer.

  • Moore, G. (1991). Crossing the Chasm: Marketing and Selling High-Tech Products to Mainstream Customers. New York: Harper Business Essentials.

  • Moore, M., & Bordeleau, D. (2001). The Environmental Management Information System (EMIS) of The Intelligent Environmental Management System, http://www.eco-eb.com/editorial/00044.html, accessed 3 May 2007.

  • Moscardo G. (1998). Interpretation and sustainable tourism: functions, examples and principles. The Journal of Tourism Studies, 9 (1), 2–13.

  • Moscardo, G. (2008). Sustainable tourism innovation: challenging basic assumptions. Tourism and Hospitality Research, 8(1), 4-13.

  • Mowforth, M., & Munt, I. (1998). Tourism and sustainability: new tourism in the third world. London: Routledge.

  • Mustonen-Ollila, E., & Lyytinen, K. (2003). Why organizations adopt information systems process innovations: a longitudinal study using diffusion of innovation. Information Systems Journal, 13(3), 275-297.

  • Page, J. S. and Connell, J. (2006). Tourism: a modern synthesis. London: Thomson Learning.

  • Perdomo-Ortiz, J., González-Benito, J., & Galende, J. (2006). Total quality management as a forerunner of business innovation capability. Technovation, 26(10), 1170-1185.

  • Raghuvanshi, K. T., Belwal, R., & Solomon, N. (2007). An approach to develop tourism potential in Ethiopia through geographic information system. The Consortium Journal of Hospitality & Tourism, 11(1), 35-44.

  • Ritchie, J. R. B., & Crouch, G. (2003). The Competitive Destination: A Sustainable Tourism Perspective. Wallingford: CABI Publishing. Saarinen, J. (2006).Traditions of sustainability in tourism studies. Annals of Tourism Research, 33 (4), 1121-1140.

  • Schumpeter, J.A. (1939). Business Cycles: A Theoretical, Historical and Statistical Analysis of the Capitalist Process. New York: Martino Pub.

  • Schumpeter, J. A. (1942). Capitalism, Socialism and Democracy. New York: Harper and Row.

  • Sheldon, P., Knox, M. J., & Lowry, K. (2005). Sustainability in a mature mass tourism destination: the case of Hawaii. Tourism Review International, 9(1), 47-59.

  • Singh, S., Chhatwal, S., Yahyabhoy, M. T., & Heng, C. Y. (2002). Dynamics of Innovation in eBanking. Paper presented at ECIS 2002, Gdansk, Poland.

  • Staab, S., & Werthner, H. (2002). Intelligent systems for tourism, http://www2.geoinform.fh-mainz.de/~zipf/ieee-is-tourismzipf2002.pdf, accessed 12 March 2007.

  • Stamboulis, Y., & Skayannis, P. (2003). Innovation strategies and technology for experience-based tourism. Tourism Management, 24(1), 35-43.

  • Sundbo, J. (1998). The Organisation of Innovation in Services. Roskilde: University Press.

  • Swarbrooke, J. 1999. Sustainable tourism management. Oxon: CAB International.

  • Teece, J. D. (1986). Profiting from the technological innovation: implications for integration, collaboration, licensing and public policy. Research Policy, 15(6), 285-305.

  • Tushman, M. L., & Rosenkopf, L. (1992). Organizational determinants of technological change: towards a sociology of technological evolution. Research in Organizational Behavior, 14, 311-347.

  • van der Duin, R., & van Marwijk, R. (2006). The implementation of an environmental management system for Dutch tour operators: an actornetwork perspective. Journal of Sustainable Tourism Development, 14(5): 449-472.

  • Volo, S. (2005). A consumer-based measurement of tourism innovation. Journal of Quality Assurance in Hospitality & Tourism, 6(3/4), 73-87.

  • Weiermair, K. (2003). Product Improvement or Innovation: what is the Key to Success in Tourism? Paper presented at OECD Conference on Innovation and Growth in Tourism 2003, Paris, OECD.

  • World Bank. (2006). Communication and sustainable tourism, Paper presented at the Global e-conference and Summer Speaker Series on the Role of Development Communication in Sustainable Tourism 2006. Madrid, World Bank.

  • Xanterra Parks & Resorts (2008). 2008 Environmental Sustainability Report.Colorado: Xanterra Parks and Reports.


Abstract Views: 505

PDF Views: 0




  • ICT-an Innovative Approach to Sustainable Tourism Development

Abstract Views: 505  |  PDF Views: 0

Authors

Ali Alisha
Sheffield Business School, Sheffield Hallam University Sheffield., United Kingdom
J. Frew Andrew
School of Business, Enterprise and Management, Queen Margaret University, Edinburgh., United Kingdom

Abstract


This research develops the proposition that Information and Communication Technology (ICT) can offer an innovative approach to sustainable tourism development. ICT applications can play a critical role in managing the impacts of tourism and destination managers, amongst other key stakeholders, will find this research useful in helping to translate the theory of sustainable tourism into a workable reality for their destinations. This paper discusses and presents a conceptual version of the modified the Abernathy & Clark (1985) model in exploring and developing a new research domain of ICT and sustainable tourism development. A wide-ranging collection of ICT-based tools/applications is identified which can be used for the diverse aspects of the sustainable development of tourism.

Keywords


Computer-based Sustainability, eTourism, Information and Communication Technology (ICT), Innovation, Sustainable Tourism Development

References