Journal of Hospitality Application and Research

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Dining Experience of Guests-a Study of Selected Resorts


Affiliations
1 Department of Home Science, Kurukshetra University, Kurukshetra.
2 Department of Tourism and Hotel Management Kurukshetra University, Kurukshetra.
     

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Purpose: The aim of the study is to assess factors affecting dining experience of guests of selected resorts of Haryana, Punjab and Himanchal Pradesh.

Design/Methodology/Approach: The study used interview technique. A questionnaire with the help of informal interviews with resort guests industry was structured for this study. The study was undertaken at selected resorts situated in Haryana, Punjab and Himanchal Pradesh involving face-to-face administration of the questionnaire. A useable sample of 90 participants resulted.

Findings: The results indicate that there is statistically significant difference between male and female respondents regarding quantity of the dish severed, nutritional values provided by the dish and religion of the respondent.

Originality/Value: The study has been the first attempt to find out the factors affecting the dining experience of guests of selected resorts situated in Haryana, Punjab and Himanchal Pradesh.


Keywords

Customer, Satisfaction, Dining Experiences
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  • Dining Experience of Guests-a Study of Selected Resorts

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Authors

Davar Vinti
Department of Home Science, Kurukshetra University, Kurukshetra.
Malik Sandeep
Department of Tourism and Hotel Management Kurukshetra University, Kurukshetra.

Abstract


Purpose: The aim of the study is to assess factors affecting dining experience of guests of selected resorts of Haryana, Punjab and Himanchal Pradesh.

Design/Methodology/Approach: The study used interview technique. A questionnaire with the help of informal interviews with resort guests industry was structured for this study. The study was undertaken at selected resorts situated in Haryana, Punjab and Himanchal Pradesh involving face-to-face administration of the questionnaire. A useable sample of 90 participants resulted.

Findings: The results indicate that there is statistically significant difference between male and female respondents regarding quantity of the dish severed, nutritional values provided by the dish and religion of the respondent.

Originality/Value: The study has been the first attempt to find out the factors affecting the dining experience of guests of selected resorts situated in Haryana, Punjab and Himanchal Pradesh.


Keywords


Customer, Satisfaction, Dining Experiences

References