Table of Contents
Vol 24, No 4 (2017)
Open Access
Subscription Access
Articles
| A Demographic Study of Online Buying Behavior among College Students in Mumbai, India | ||
| Vilasini Jadhav, Monica Khanna | ||
| Vol 24, No 4 (2017), Pagination: 11-34 | ||
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| An Examination of the Association between Service Convenience Flexibility in Healthcare Delivery Systems and Patient Satisfaction | ||
| Pradeep Kumar, Sasadhar Bera, Shibashish Chakraborty | ||
| Vol 24, No 4 (2017), Pagination: 35-54 | ||
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| A Study on the Relationship between the Voice of Customer with the Cost of Quality in Processes of Professional Higher Education Institutions | ||
| Rahul Mulay, Vandana Tandon Khanna | ||
| Vol 24, No 4 (2017), Pagination: 55-72 | ||
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| An Assessment of the Influence of Technology and Innovation on Performance of Women Small Scale Entrepreneurs (SSEs) in Nairobi, Kenya | ||
| Bula Hannah Orwa, Edward Tiagha, Muruku Waiguchu | ||
| Vol 24, No 4 (2017), Pagination: 73-87 | ||
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| The Impact of Emotional Intelligence on Customer Satisfaction and Repeat Buying Behavior among Young Consumers: An Assessment of the Moderating Role of Dental Health Consciousness | ||
| Hemangi Bhalerao, Kiran Sharma | ||
| Vol 24, No 4 (2017), Pagination: 88-108 | ||
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| Improving FMCG Distribution in Peripheral Areas of Emerging Smart Cities: The Case of Gurgaon (Gurugram), India | ||
| Hardeep Singh, Sanjog Singh Ahuja | ||
| Vol 24, No 4 (2017), Pagination: 109-121 | ||
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| Value Marketing Strategy for After Sales Service of Select White Goods Using the Value Gap Model: An Assessment of Consumers in Delhi and Mumbai, India | ||
| Mohan B. Rao, S. N. V. Sivakumar | ||
| Vol 24, No 4 (2017), Pagination: 122-141 | ||
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Research Note
| Definitions of Project Success in Implementation of Customer Relationship Management (CRM) Information Technology (IT) Solutions: Perspectives of Consultants from India | ||
| Hory Sankar Mukerjee, U. Devi Prasad | ||
| Vol 24, No 4 (2017), Pagination: 142-157 | ||
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Book Reviews
| Real Estate Finance in India | ||
| Moinak Maiti | ||
| Vol 24, No 4 (2017), Pagination: 158-161 | ||
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| Winning a Billion Consumers A Disruptive Approach for Success in India | ||
| Namrata Maheshwari | ||
| Vol 24, No 4 (2017), Pagination: 162-164 | ||
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| Islamic Finance: Writings of V Sundararajan | ||
| Sachita Yadav | ||
| Vol 24, No 4 (2017), Pagination: 165-168 | ||
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| Manager to CEO:Corporate Wisdom for Survival and Success | ||
| Shishir Basarkar | ||
| Vol 24, No 4 (2017), Pagination: 169-172 | ||
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| Training and Development:Theories and Applications | ||
| Sombala Ningthoujam | ||
| Vol 24, No 4 (2017), Pagination: 173-177 | ||
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