Quality Management Movement in Higher Education

Higher education programs and the institutions for higher education in India are required to run the courses, degree programs and the overall education institution as per certain specified standards, prescribed by the government Agencies-NAAC under UGC and NBA under AICTE. The educational systems, operations and the processes are reviewed and monitored by NAAC and NBA. Indian higher education institutions are complying with the requirements of these quality assessment bodies. ISO is an International organization for standardization, which was mainly started for the manufacturing industries. Subsequently, it was extended to service industries and now extended to cater to all kinds of industry sectors including the education sector.

This article mainly deals with the objectives and aims of these three organizations and the procedure followed by them to certify the educational institutions/colleges for quality. The parameters considered for the measurement of performance of the education program/institution are also given to elaborate the work procedure. Finally, differences are brought out and are given in a tabular to get the comparative view of these professional organizations.