Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Effect of Brand Trust, Brand Affect and Brand Image on Customer Brand Loyalty and Consumer Brand Extension Attitude in FMCG Sector


Affiliations
1 Prestige Institute of Management, Gwalior, India
     

   Subscribe/Renew Journal


In this research article we have examined the Effect of Brand Trust, Brand Affect and Brand image on Customer brand loyalty and also cause and effect relationship is established between customer brand loyalty and consumer brand extension attitude in context of FMCG sector. The data was collected from 300 customer of FMCG sector at Gwalior City of Central India. Results are analyzed through Multivariate analysis (MANCOVA). Linear regression was also applied between independent variable and dependent variable.

Keywords

Brand Trust, Brand affect, Brand Image, Brand Loyalty and Brand Extension Attitude
Subscription Login to verify subscription
User
Notifications
Font Size


  • Aaker, D.A.; Keller, K.L. 1990, Consumer Evaluations of Brand Extensions, Journal of Marketing, Vol. 54, No. 1, pp. 27-41.
  • Berry, L. L. 1993, “Playing Fair in Retailing”, Arthur Anderson Retailing Issues Newsletter March, 5, 2.
  • Berry, L. L. and. Parasuraman, A.A. 1991, “Marketing Services: Competing Through Quality”. New York, NY: Free Press.
  • Blackston, Max 1992, “A Brand with an Attitude: A Suitable Case for the Treatment”, Journal of the Market Research Society, 34 3, 231-241.
  • Bottomley, P.A.; Doyle, J.R. 1996 The Formation of Attitudes Towards Brand Extensions: Testing and Generalising.
  • Aaker and Keller’s Model, International Journal of Research in Marketing, Vol. 13, No. 4, pp. 365-377.
  • Brown, G. H. 1952, “Brand loyalty-fact or fiction”, Advertising Age, 23, 53–54.
  • Brozniarczyk, S.M.; Alba, J.W. 1994, “The Importance of the Brand in Brand Extensions”, Journal of Marketing Research, Vol. 31, pp. 214-228.
  • Chaudhari, Arjun and Holbrook, Morris B. ; 2002, ‘How
  • Brand Reputation Affects the Advertising-Brand Equity Link,’ Journal of Advertising Research, 42 3, 33.
  • Chaudhuri A. Holbrook M.B 2001, “The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty”. Journal of Marketing 2001; 65 April: 81-93.
  • Chaudhuri Arjun & Holbrook Morris 2001, “The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty.” Journal of Marketing, 652, 81-93.
  • Chen, A. C, 2001, “Using free association to examine the relationship between ,The characteristics of brand associations
  • and brand equity”, Journal of product and brand management, 107, 439-451.
  • Cunningham, R.M. 1956, “Brand loyalty-what, where, how much”, Harvard Business Review, Vol.39, November-December, pp. 116-38.
  • Deutsch, M. 1973, “The Resolution of Confl ict: Constructive and Destructive Processes”, New Haven CN: Yale University Press.
  • Fazio, R. H., & Zanna, M. P 1978, “Attitudinal qualities relating to the strength of the attitude-behavior relationship”, Journal of Social Experimental Psychology, 14, 398–408.
  • Fazio, R. H.,& Zanna, M. P 1981, “Direct experience and attitude-behavior consistency”, In L. Berkowitz Ed., Advances in experimental social psychology Vol. 14, pp. 161–202. New York: Academic.
  • Hiscock, J. 2001, ‘Most trusted brands’, Marketing, March, 32–33.
  • Hsieh, M.H., Pan, S.L. and Setiono, R. 2004, “Product-, corporate-, and country-image dimensions and purchase behavior: a multicountry analysis”, Journal of the Academy of Marketing Science, Vol. 32 No. 3, pp. 251-70.
  • Jian, Y.X. 2004. Research on the product vaule, brand trust, brand emotion and the brand loyalty, Journal of Management, 61,29-50.
  • Keller, K. L. 1993, “Conceptualizing, Measuring, and Managing Customer-Based Brand Equity”, Journal of Marketing Research, 29: 1-22.
  • Kotler, P. 2001, “A framework for marketing management”, Upper Saddle River, NJ: Prentice-Hall.
  • Mc Allister, Daniel J 1995, “Affect and Cognition-based trust as foundation for interpersonal Cooperation in Organization”, Academy of management Journal, 38 1, 24-59.
  • Mellens, M, Dekimpe, M G & Steenkamp, J B E M 1996, “A review of brand loyalty measures in marketing”. Tijdschrift voor Economie en Management, Vol.41, pp.507–533.
  • Moorman, Christine, Rohit Deshpande, and Gerald Zaltman 1993, “Factors affecting trust in market research relationships.” Journal of Marketing 5721 Jan: 81-102.
  • Morgan, Robert M. and Shelby D. Hunt 1994, “The Commitment-Trust Theory of Relationship Marketing”, Journal of Marketing, 58 July, 20-38.
  • Morgan, Robert M. and Shelby D. Hunt 1994, “The Commitment-Trust Theory of Relationship Marketing”, Journal of Marketing, 58 July, 20-38.
  • Nijssen, E.J.; Hartman, D. 1994 Consumer Evaluations of Brand Extensions: An Integration of Previous Research, in Bloemer, J., Lemmick, J. and Kasper, H. eds., Proceedings of 23rd European Marketing Academy Conference, Maasticht: European Marketing Academy Conference, pp. 673-683.
  • Oliver 1999, “whence consumer loyalty’?, Journal of Marketing, 634, 33–44.
  • Park, C.W.; Milberg, S.; Lawson, R. 1991 Evaluation of Brand Extensions: The Role of Product Feature Similarity and Brand Concept Consistency, Journal of Consumer Research, Vol. 18, September, pp. 185-193.
  • Reichheld, F.F. & Sasser, Jr., W.E. 1990, “Zero defections Quality comes to services”, Harvard Business Review, 685, 105-111.
  • Reichheld,F.F., & Schefter,P. 2000, “E-loyalty: Your secret weapon on the Web. Harvard Business Review, 78, 105–113.
  • Reynolds, K. E., & Beatty, S. E. 1999, “Customer benefits
  • and company consequences of customer-salesperson relationships in retailing”, Journal of Retailing, 751, 11–32.
  • Ringberg, T. and S. F. Gupta 2003, “The importance of understanding the symbolic world of customers in asymmetric
  • business-to-business relationships”, The Journal of Business & Industrial Marketing, 186/7, pp.607-626.
  • Roth, M. S. 1995, “Effects of global market conditions on brand image customization and brand performance”, Journal of Advertising, 244, 55–72.
  • Rotter, J. B. 1980, “Interpersonal trust, trustworthiness, and gullibility”, American Psychologist, 351, 1-7.
  • Roux. E. 1995 Consumer Evaluation of Luxury Brand Extensions, in Proceedings of the European Marketing Academy, ESSEC: Cergy-Pontoise, France, pp. 1971-1980.
  • Sheinin, Daniel A. 1998, “Positioning Brand Extensions: Implications for Beliefs and Attitudes,” Journal of Product; Brand Management, Vol. 7, N 2, 137-149.
  • Sunde, L.; Brodie, R.J. 1993 Consumer Evaluations of Brand
  • Extensions: Further Empirical Results, International Journal of Research in Marketing, Vol. 10, No. 1, pp. 47-53.
  • Thiele, R. S., & Macky, M. M. 2001, “Assessing the performance
  • of brand loyalty measures”, Journal of Service Marketing, 157, 529-546.
  • Urban, G.L., Sultan, F., Qualls, W.J 2000, “Placing trust at the center of your Internet strategy”, Sloan Management Review 42 1, 39–48.
  • Vazquez-Carrasco, R., & Foxall, G. R. 2006, “Influence of personality traits on satisfaction, perception of relational benefi ts, and loyalty in a personal services context”, Journal of Retailing and Consumer Services, 133, 205–219.

Abstract Views: 1227

PDF Views: 8




  • Effect of Brand Trust, Brand Affect and Brand Image on Customer Brand Loyalty and Consumer Brand Extension Attitude in FMCG Sector

Abstract Views: 1227  |  PDF Views: 8

Authors

Nischay K. Upamannyu
Prestige Institute of Management, Gwalior, India
Garima Mathur
Prestige Institute of Management, Gwalior, India

Abstract


In this research article we have examined the Effect of Brand Trust, Brand Affect and Brand image on Customer brand loyalty and also cause and effect relationship is established between customer brand loyalty and consumer brand extension attitude in context of FMCG sector. The data was collected from 300 customer of FMCG sector at Gwalior City of Central India. Results are analyzed through Multivariate analysis (MANCOVA). Linear regression was also applied between independent variable and dependent variable.

Keywords


Brand Trust, Brand affect, Brand Image, Brand Loyalty and Brand Extension Attitude

References