Journal of Engineering Education Transformations

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What is TQM-i.e. Total Quality Management


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1 College of Engineering (Retired), Pune, India
     

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an enterprise. It involves concepts of control, quality, process and customer. The Total Quality Phrase comes from "Total Quality Control" originally coined by Feigenbaum (1983), one of the quality gurus. The words "control" and management smack of centralisation and authoritarianism, which is at the outset unpalatable to an educational environment.
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  • What is TQM-i.e. Total Quality Management

Abstract Views: 249  |  PDF Views: 0

Authors

N. V. Ratnalikar
College of Engineering (Retired), Pune, India

Abstract


an enterprise. It involves concepts of control, quality, process and customer. The Total Quality Phrase comes from "Total Quality Control" originally coined by Feigenbaum (1983), one of the quality gurus. The words "control" and management smack of centralisation and authoritarianism, which is at the outset unpalatable to an educational environment.


DOI: https://doi.org/10.16920/jeet%2F1999%2Fv13i1-2%2F114222